SHIPPING & DELIVERY POLICY

Ajker Nandini is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

How long does it take for an order to arrive?
Orders are dispatched within 3 to 7 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 15 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

PRIVACY POLICY

This privacy policy sets out how Ajker Nandini uses and protects any information that you give Ajker Nandini when you use this website.

Ajker Nandini is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ajker Nandini may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2017.

What we collect?
We may collect the following information:

• Name and date of birth
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ajker.nandini@gmail.com
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:

5/1 Jagat Roy Chowdhury Road.
Sakherbazar, Behala
Kolkata - 700008
West Bengal, India
Landmark - Chandi Mandap, Sakherbazar

 +91 - 98302 24596
 +91 - 85840 75083

 ajker.nandini@gmail.com

DISCLAIMER POLICY

Product Disclaimer:

The details of the products or product specifications (weight, colour, handwork details, size, etc.) as shown on our website are only approximate values.

While Ajker Nandini shall endeavour to ensure the accuracy of order of the products, there may be variations in colour of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting, digital photography limitations, difference in displays or any other technical or technological reasons.

A customer must place an order keeping in mind that minor variation may occur in colour, weight, handwork, size, etc. as seen on the website against the actual product received.

CANCELLATION & REFUND POLICY

Ajker Nandini believes in & we can helping our customers as far as possible, and has therefore a liberal cancellation policy.

The details of the products or product specifications (weight, colour, handwork details, size, etc.) as shown on our website are only approximate values.

While Ajker Nandni shall endeavour to ensure the accuracy of order of the products, there may be variations in colour of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting, digital photography limitations, difference in displays or any other technical or technological reasons.

A customer must place an order keeping in mind that minor variation may occur in colour, weight, handwork, size, etc. as seen on the website against the actual product received.

How do I cancel an order on Ajker Nandii?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
If the cancellation is after your product has shipped: If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9830224596 or email us at ajker.nandini@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

To return any product

1. Always email us first if you have a problem on ajker.nandini@gmail.com// Or whatsapp or call 9830224596
2. Always be sure to report your problem within 24 hours of receiving the item in question
3. Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
4. Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
5. Always return your items using registered airmail / courier as advised in our return authorization mail.
6. Any shipping costs of sending back to us are the responsibility of the customer.
7. Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed,used or altered items). Please ensure to include a copy of the invoice you received.
8. We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9. As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you.
10. Please mark the items as defective returns and not for sale and declare a low nominal value.

REFUND

After purchase that product will not be refundable. But in some cases like manufacturing defect or damage, wrong product (We are not able to provide the same product just email us at ajker.nandini@gmail.com or call us at 9830224596 with your order no. and product details. Please note that a refund will be issued only if we are responsible for the reason of return. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.

After we receive the product back at our warehouse we will initiate the refund of your money within 8 business days. The money will be credited back to you as per your bank guidelines.

AVAILABILITY OF PRODUCTS

We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique-- one of a kind pieces, is limited due to various reasons. Though we continuously aim at delivering the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.

Reason of Exchange:

1. Defective Item delivered.
2. Wrong Item delivered.

Reasons we dont exchange

1. Minor Colour Difference
2. Complain about material ( We clearly mention each and every detail about material and quality hence product should be brought after reading product information properly)

Special Cases

1. Where we agree to exchange on customer request without any valid ( Valid as per our definition) reason, customer needs to bear a shipping charge RS 150 to Rs 300 depending on service location. Exchanged product price should be equal or greater than the received product.